Jefferson Associates Ltd T/a CSG Storage Privacy Policy
Jefferson Associates Ltd T/a CSG Storage respects your privacy and is committed to protecting your personal information.
Please read this Privacy Notice carefully to understand our views and practices and your rights regarding your personal information and how the law protects you.
By using the CSG Storage site at Agri-Services Yard or visiting our website, you are accepting the practices described in this Privacy Notice
The Type of Personal Information We Collect
We collect and process the following information:
- Personal identifiers, contacts and characteristics. For example: name, address, phone numbers, email addresses vehicle registration, ID verification.
- Company registration and VAT details.
- Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (a number that can uniquely identify a specific computer or other device on the internet).
How We Get The Personal Information and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To enable us to respond to an enquiry regarding our services.
- When you enter into a storage agreement with us.
- If you visit the storage facility, some personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV) and gate entry systems at the site.
- We use Google Signals which is a feature of Google Analytics. Google Signals can associate the visitation information it collects from our site with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into your users’ cross device behaviours.
- We also use cookies. A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website and may also use other similar tracking technologies such as web beacons, action tags, Local Shared Objects (‘Flash cookies’) or single-pixel gifs on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
How We Will Use The Information About You
So that we can take steps to enter into a licence agreement with you and provide you with services once that agreement is in place, we collect personal information to:
- Respond to any enquiries regarding our services
- Identify you and manage any accounts you hold with us
- Contact you for reasons related to the service you have signed up for or to provide information you have requested.
- Deal with payment for our services
- Notify you of any changes to our services which may affect you.
- Resolve disputes or collect overdue payments
We also collect personal information to comply with our legal obligations, for example to comply with anti-money laundering and counter-terrorist financing requirements.
If we propose to use your information for any other uses we will ensure that we notify you first. If we need your consent to use your information for these other purposes, we will give you the opportunity to opt in or to refuse. If you opt in, you will be able to opt out at any time.
Who Your Information Might Be Shared With
We may disclose your personal data to:
- service providers under contract with us to support our business operations, such as fraud prevention, debt collection, technology services and credit reference agents;
- our insurers and insurance brokers if you take out insurance cover through us;
- trade associations of which we are a member;
- law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;
- any person who you have named as a person we can contact to discuss your account;
- any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or person administering a will;
- any person who we are negotiating with as a potential buyer of our business or property or if we are proposing to merge our business with another business;
- any person or agency deemed necessary to resolve disputes or collect overdue payments;
How We Store Your Personal Information
Your information is securely stored.
We use technical and organisational measures to safeguard your personal data, for example:
- access to our accounts is controlled by password and username
- we store your personal data on secure servers
We have strict security and confidentiality procedures covering the storage and disclosure of your information in order to keep it safe and to prevent unauthorised access. We only allow authorised employees to have access to your personal information who need to use it to fulfil their job responsibilities. These employees are trained in the proper handling of customer information.
While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
How long do we keep your data?
We will hold your personal information on our system for as long as is necessary for the service you have requested or for the length of time set out in any contract between us, unless you have told us you want us to remove us from the system.
What rights do you have?
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please email, call or write to us at:
Our contact details
Jefferson Associates Ltd T/a CSG Storage
Agri-Services Yard, Bowstrige Lane, Chalfont St Giles
Phone Number: 01494 706968 or 07379 107881
E-mail: info@agriservicesyard.co.uk or office@csg-storage.co.uk
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Jefferson Associates Ltd, T/a CSG Storage,
Agri-Services Yard,
Bowstridge Lane,
Chalfont St Giles, Bucks,
HP8 4RQ.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk